Contact information
At LuxPillo, we're committed to providing helpful and reliable customer support. If you have questions about our products, an existing order, shipping, returns, or general inquiries, we're here to help.
Customer Support
Business Name:
LuxPillo
Business Email:
support@luxpillo.com
Phone:
+1 (646) 820-0997
Business Hours
MondayβFriday
9:00 AMβ5:00 PM (Pacific Time)
Closed on weekends and major U.S. public holidays.
Business Address
9909 Durant Dr, Beverly Hills, CA 90212, USA
Customer Service
Our customer support team is here to assist you with any questions regarding your orders, products, shipping, returns, payments, or general inquiries.
Response Time
Our customer support team typically responds to emails within 24 business hours, Monday through Friday.
Before Contacting Us
To help us assist you more efficiently, please include:
- Your order number (if applicable)
- The email address used to place your order
- A brief description of your question or request
Providing these details will help us respond to your request more efficiently.
Additional Information
- Shipping Area: United States
- Standard Shipping: Free
- Order Cut-off Time: 5:00 PM (Pacific Time)
- Processing Time: 1β3 Business Days
- Estimated Delivery: 7β12 Business Days
- Estimated Total Delivery Time: 8β15 Business Days
- Tracking Information: Typically available within 24β72 hours after shipment.
- 30-Day Return Policy: Eligible items may be returned within 30 days of delivery. Please refer to our Return & Refund Policy for complete details.