Shipping policy

Last Updated: July 20, 2026

At LuxPillo, we are committed to providing a smooth and reliable shipping experience for our customers. This Shipping Policy explains our shipping process, delivery timeframes, tracking information, and other important shipping details.

Shipping Area

We currently offer shipping within the United States only.

Shipping Fee

Standard Shipping: Free

Order Processing Time

Orders are processed within:

1–3 Business Days

Orders are processed Monday through Friday, excluding weekends and major U.S. public holidays.

Order Cut-off Time

Orders placed before:

5:00 PM (Pacific Time)

will be processed according to our standard processing schedule.

Orders placed after the cut-off time may be processed on the next business day.

Estimated Delivery

After your order has been processed and shipped, the estimated transit time is:

7–12 Business Days

Delivery times may vary depending on the shipping destination, carrier operations, holidays, weather conditions, or other circumstances beyond our control.

Please Note

β€’ Processing Time: 1–3 Business Days
β€’ Transit Time: 7–12 Business Days
β€’ Estimated Total Delivery Time: 8–15 Business Days

Shipping Carriers

LuxPillo works with reliable shipping carriers to help deliver orders within the United States.

Depending on the destination, package requirements, and shipping availability, orders may be delivered using carriers such as:

  • United States Postal Service (USPS)
  • FedEx
  • United Parcel Service (UPS)

Carrier selection may vary based on operational availability.

Tracking information will be provided once your order has been shipped.

Order Changes or Cancellations

If you need to make changes to your order or request a cancellation, please contact our customer support team as soon as possible.

Please include your order number and the details of your request.

Business Name:
LuxPillo

Business Email:
support@luxpillo.com

Phone:
+1 (646) 820-0997

Orders may be changed or canceled only if they have not yet been processed or shipped.

Once an order has entered processing or has already been shipped, changes or cancellations may no longer be possible. In this case, you may request a return after delivery in accordance with our Return & Refund Policy.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review your shipping address and contact details before completing your purchase.

LuxPillo is not responsible for delays, failed deliveries, or delivery issues caused by incorrect, incomplete, or inaccurate information provided by the customer.

If you notice an error after placing your order, please contact our customer support team as soon as possible.

Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow:

24–72 hours

for tracking information to become available after shipment.

If you have questions regarding your tracking information, please contact our customer support team.

Shipping Confirmation

After your order has been shipped, you will receive a shipping confirmation email with available tracking details.

Please ensure that your email address and shipping information are accurate when placing your order.

Delivery Delays

While LuxPillo works to provide a reliable shipping experience, delivery delays may occasionally occur due to circumstances beyond our control.

Possible causes include:

  • Carrier processing delays
  • Weather conditions
  • Holidays or peak shipping periods
  • Incorrect or incomplete shipping information provided by the customer
  • Other unexpected circumstances

If your order is delayed beyond the estimated delivery timeframe, please contact our customer support team. We will review the available shipping information and assist you with your order status.

Lost or Stolen Packages

If your tracking information shows that your order has been delivered but you cannot locate your package, please:

  • Check around your delivery location, mailbox, or other secure areas.
  • Check with household members, neighbors, or building management if applicable.
  • Contact the shipping carrier for additional delivery details.

If you are still unable to locate your package, please contact LuxPillo customer support with your order number and tracking information.

Our team will review the available details and assist you with the next steps.

Please note that LuxPillo is not responsible for packages confirmed as delivered by the shipping carrier to the shipping address provided during checkout.

Contact Us

If you have any questions about our Shipping Policy, please contact us.

Business Name:
LuxPillo

Business Email:
support@luxpillo.com

Phone:
+1 (646) 820-0997

Business Hours:
Monday–Friday
9:00 AM–5:00 PM (Pacific Time)

Business Address:
9909 Durant Dr, Beverly Hills, CA 90212, USA