Refund policy

Last Updated:Β July 20, 2026

At LuxPillo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

This Return & Refund Policy applies to orders delivered within the United States.

30-Day Return Policy

We accept eligible return requests within 30 days from the delivery date.

To qualify for a return, items must:

  • Be unused, unwashed, unaltered, and in their original condition
  • Have all original tags attached (if applicable)
  • Be returned in the original packaging whenever possible
  • Include proof of purchase, such as an order confirmation or receipt

Return requests submitted after 30 days from the delivery date may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards (physical or digital)
  • Items marked as non-returnable at the time of purchase

LuxPillo reserves the right to refuse returns that do not meet the conditions outlined in this policy.

Exchanges

We accept exchange requests for eligible items within 30 days of delivery.

To qualify for an exchange, the item must be:

  • Unused and in its original condition
  • Returned with the original packaging whenever possible
  • Accompanied by proof of purchase

To request an exchange, please contact us with your order number and reason for the exchange.

Once your request is approved and the original item has been received and inspected, we will process the exchange based on product availability.

If the requested replacement item is unavailable, we will contact you regarding the available options.

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

How to Start a Return

To request a return, please contact our customer support team.

Business Name:
LuxPillo

Business Email:
support@luxpillo.com

Phone:
+1 (646) 820-0997

Please include:

  • Your order number
  • The item(s) you would like to return
  • The reason for your return

Our team will review your request and provide the appropriate return instructions.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

  • A defective item
  • A damaged item received during delivery
  • An incorrect item received

In these cases, LuxPillo will cover the return shipping costs.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us review your request, please provide:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging

After reviewing your request, we will provide an appropriate resolution, which may include:

  • A replacement at no additional cost, or
  • A refund to your original payment method

Refund Processing

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your return is approved:

  • Refunds are processed within 10 business days
  • Refunds are issued to the original payment method used for the purchase
  • A confirmation email will be sent once the refund has been processed

Please note that your bank or payment provider may require additional time to complete the refund process.

Refund Conditions

Shipping charges (if applicable) are non-refundable unless the return is the result of an error on our part, including:

  • Incorrect item received
  • Damaged item received
  • Defective item received

Refunds can only be issued to the original payment method used for the purchase.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If you would like to cancel your order, please contact us as soon as possible and include your order number.

If your order has already been processed or shipped, we may be unable to cancel it. In this case, you may request a return after delivery in accordance with this Return & Refund Policy.

Approved cancellation refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us.

Business Name:
LuxPillo

Business Email:
support@luxpillo.com

Phone:
+1 (646) 820-0997

Business Hours:
Monday–Friday
9:00 AM–5:00 PM (Pacific Time)

Business Address:
9909 Durant Dr, Beverly Hills, CA 90212, USA